The Weather Company, an IBM Business
Senior User Experience Designer
February 2013 – Present
Lead user experience designer for several Agile teams that create aviation software.
User research, interaction design, rapid prototyping. New product development. Desktop pitch video production.
Wolters Kluwer, Pharmacy OneSource
User Experience Researcher
April 2012 – February 2013
Conducted individual and group interviews with customers, designed collaboratively with developers, performed design reviews with customers, and showcased the team’s work in sprint review sessions. Prototyping, user story creation. Eavesdropped on support calls. Interviewed customer success managers and users. Reported research results.
American Family Insurance
December 2004 – April 2012
Provided usability support for enterprise software development and website initiatives, including customer-facing website, amfam.com. Worked on an agile team to deliver rapid prototypes and interaction design documentation.
October 1999 – December 2004
Prototyping and graphic design. Received training and expert mentoring in usability for internal Compuware software products, and on assignment for clients such as J.J. Keller, Research Products and guild.com (now artfulhome.com). My last assignment was at American Family Insurance, where I joined the usability team and after two years as a consultant, transitioned to a full-time employee.
IBM Design Thinking Practitioner - 2016
MS in Human-Computer Interaction - 2013 DePaul University, Chicago, IL
Master's Certificate Project Management, University of Wisconsin, Madison Extension
Certificate in Graphic Design, University of California, Berkeley Extension
Bachelors’ in Communications 1983, University of California, San Diego
“What Cowboy Bloggers Taught Me About My Users in Aviation” Medium post, June 10 2018
my Contact Information
Read my answers on UX Stack Exchange